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How to grant someone access
Access is granted per service. A grant only ever raises what a person can do in one service — it never touches their access anywhere else, and removing it puts them back exactly where they were.
- 1Find the person. Enter their VFC email below and select Look up to see everything they currently hold.
- 2Choose the service and role. Pick the service (e.g. Medic) and the role you want them to have (e.g. Team lead). For Citadel you can also set a team and level.
- 3Grant it. Select Grant access. It's recorded against your name, so there's always an audit trail of who granted what.
- 4It takes effect within ~60 seconds. Ask them to refresh the app. To undo, select Revoke on the row — same ~60-second window.
The floor is automatic. Everyone signed in already has the baseline role for a service (Medic “staff”, Citadel “viewer”). You only grant something above that — so there's no such thing as granting basic access.
Delegating. Grant someone the admin role in a service and they can manage grants for that service here — without any access to the others.
Roles you can grant
Medicstaff · floorteamleadadmin
Citadelviewer · floorVSROnboardingPIILadmin